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"I’ve had nothing but trouble-free recording since George did the professional set up for me." -John Patrick Armstrong
"Thanks George, you make it easy." -Bill Ratner
  "Unless you LIKE to look for opportunities to waste time, call George.”
 -Mary McKitrick

 

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Studio Support Services

   
   
WE CAN HELP, AND IN LESS TIME THAN YOU THINK!!

 

Just follow the four easy steps!

 

STEP 1:  Purchase Support Credits

FIRST TIMER?

Start with a One Hour consultation call with George to create your account, evaluate your situation thoroughly, and get you off to a smooth start.   Many times that's all you'll need to solve problems and get back on track!

Purchase a 1 hour support credit for $150

 


Already working with us?

 

Remote Tech Support -$75/30 mins

 Purchase 30 minute support credits

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Need on-site support?  Get a 2 hour support credit.

Purchase two hour support credit for $300 

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  On-site support requires 2 hrs minimum, which includes travel time billed in one direction.

  • Remote support billed in 1/2 hr increments, minimum $75
  • Balance of service fees where necessary billed upon completion of visit
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  • Hours of support - 10AM-6:30PM PST Monday-Friday
  • All non-ERS Members must purchase support credits before booking service

 

STEP 2:  Schedule Time with George

 

CLICK HERE TO USE OUR SCHEDULING SYSTEM  (Need help?  Watch this tutorial or read below)

 

  1. Choose the length of the appointment from the dropdown menu at the top where it says Meeting duration  
  2. Click a date or two in the calendar then choose from the time options provided.
  3. If you require an appointment outside of these times, please contact us.
  4. Click "Next" 
  5. In the Meeting subject, place your full name and short description of problem.
  6. Type your name again in the Your name field
  7. Type your email in the Your email field
  8. In the Your note field, if it is a remote session, simply type remote. If it is onsite, please enter your address.  Next give more details on the support you need, listing any equipment in your studio, software, computer OS version, & anything that will help us provide support faster.
  9. Click on "Done"

CLICK HERE TO USE OUR SCHEDULING SYSTEM


STEP 3:  Mikogo remote access

If you need Mac or Windows support, please download and run Mikogo before your scheduled support session.  Don't waste your valuable time during the call getting it running! We'll be able to remotely view each other's computers, and we can control yours to train and support technical issues. 


Mikogo for Windows

 Just click the link above and choose "Save" not "Run" when prompted, and the save the file someplace you can find it.  After download completes, double click on the saved file and run the installer.  After installation completes, Mikogo will be located in your Program files of the Start menu.  Click "START Session" and give us the 9-digit code you are provided.

 

Mikogo for Mac

 Just click the link above and save the DMG file to somewhere you can find it, such as "Downloads" folder or Desktop.  Once the download completes, double-click on the DMG file and run the installer.  Once installed, Mikogo appears in the Menu Bar with an M icon to the left the clock.   Click "START Session" and give us the 9-digit code you are provided.

 


STEP 4: Send us a recording sample

If you already have a home studio you need to improve, please send us your audio samples here for evaluation.  

Audio files must have the following criteria for evaluation:

1- MP3 Mono 128 kbps

2- No longer than 60 seconds

3- Silence at the begining or end of the read so we can hear the room tone

4- Filename must start with your name

Source Connect users:  We have Source Connect, username is "soundgun".   During your session with George you can use it to assist the process of getting your singal chain dialed in to perfection.  It really helps!

 

STEP 5 (Optional):  Skype audio playback setup for Mac users

If you are a Skype user (and if you aren't, you should be), here's how you can playback audio from your software over Skype so we can hear what you're playing for better support.  All of these applications are free!

 

IN ADVANCE of the call:  

 

 

At the time of your support call:

 

  •  To playback your audio through Skype, set the Output Device in your recording software to "Soundflower (2ch)"
  • Open LineIn and set "Input from: Soundflower (2ch)" and the Output to the device you use to listen back on your Mac.  This way you'll still be able to hear what you're playing during our call.
  • When ready to playback your recordings, in Skype go to Preferences and set "Microphone" to "Soundflower (2ch)".  That will send your playback audio into Skype.
  • When finished playing, set Skype Audio Microphone back to your normal audio device to continue conversation.  

 


If you need Source Connect support specifically, you can purchase advanced support from Source Elements directly. 

Purchase 30 minute support credits
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"George was very helpful with my project and I was impressed with his communication skills, since my brain has a tendency to go on hiatus when people start throwing geek speak at me, and he was able to cut through all of that.  Then I called upon George shortly after when I decided to get Source Connect.  I’m telling you, if you want Source Connect, unless you like to look for opportunities to waste time, call George."  --Mary McKitrick

Service Policies

  • 100% Money Back Guarantee on all services for 30 days. If you have any trouble with something directly related to the service we provided, we'll come back and fix it free of charge.
  • Regular business hours, 10:00AM to 6:30PM PST Monday through Friday
  • Any service outside of those hours will incur a 25% surcharge.
  • All house call services billed at a minimum of 2 hrs.
    Travel time billed only one direction.
  • Services rendered on Saturday is billed at time and one quarter rate (1.25x).
    Services rendered on Sunday is billed at time and a half rate (1.5x).
    Overtime billing (1.5x) will be charged for services calls extending beyond 8 hours. 
  • We do not charge a "rush" fee because we consider every service call urgent in this business.
  • All materials and equipment purchased for the client is marked up at a standard rate of 20%. This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project.
  • Client will incur a 20% restocking fee for materials refused or returned. 
  • Clients will only receive a written estimate for services if one is requested. Clients must make payment for equipment in full to initiate any project. Labor charges are billed at the completion of the project unless otherwise stipulated.

Purchase 30 minute support credits
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Learn how to use the ScheduleOnce scheduling system.