Studio Support Services

WE CAN HELP, AND IN LESS TIME THAN YOU THINK!!

Many solutions can be provided in just one 30 minute call, so don't hesitate. 

Here's how...

STEP 1:  Purchase Support Credits

Tech Support -$75/30 mins

Purchase 30 minute support credits

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Need on-site support?  Get a 2 hour support credit.

Purchase two hour support credit for $300 

  On-site support requires 2 hr minimum, billed in 1/4 hr increments, travel time billed one direction

• Remote support billed in 1/4 hr increments, minimum $75 

• We will refund any unused amount should you overbook

• Hours of support - 10AM-6:30PM PST

• All non-ERS Members must purchase support credits before booking service

STEP 2:  Schedule Time with George

SCHEDULE SUPPORT NOW!

Choose the length of the appointment from the dropdown menu at the top where it says Propose to meet for "30 min" anytime between:  

Navigate around the calendar and propose a couple of different appointments so that if we can't make one we may be able to give you the other. It has a little paint roller and you just click and drag to paint an appointment on.  If you make a mistake, just click on the scheduled item on the calendar and it will erase.

• If you require an appointment outside of these times, please call 310-574-2804.
• On-site services may be booked on Monday, Wednesday or Friday
• Remote support may be booked on Tuesday and Thursday

Click "Step 2: Meeting details"

In the Meeting subject, place your full name and short description of need.

In the Meeting location, if it is a remote session, simply type remote. If it is onsite, please enter your address.

Enter your first and last name.

Enter your email address, first name and last name then click next. 

Where it says Write a personal message, give more details on the support you need, listing any equipment in your studio, software, computer OS version, & anything that will help us provide support faster.

Click on "Send Invitation"

You need to confirm your email address before we can send your meeting invitation. Please check your email and click on the confirmation link.

STEP 3:  Install TeamViewer

If you need Mac or Windows support, please download and run TeamViewer QuickSupport at the time of your scheduled support session.

TeamViewer QuickSupport for Windows

  TeamViewer QuickSupport for Mac

For phone credit card payments, please print and fax this credit card authorization form before your scheduled service. 

If you need Source Connect support specifically, you can purchase advanced support from Source Elements directly. 

Purchase 30 minute support credits

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"George was very helpful with my project and I was impressed with his communication skills, since my brain has a tendency to go on hiatus when people start throwing geek speak at me, and he was able to cut through all of that.  Then I called upon George shortly after when I decided to get Source Connect.  I’m telling you, if you want Source Connect, unless you like to look for opportunities to waste time, call George."  --Mary McKitrick

Service Policies

• 100% Money Back Guarantee on all services for 30 days. If you have any trouble with something directly related to the service we provided, we'll come back and fix it free of charge.

• Regular business hours, 10:00AM to 6:30PM PST Monday through Friday

• Any service outside of those hours will incur a 25% surcharge.
  

• All house call services billed at a minimum of 2 hrs.
  Travel time billed only one direction.

• Services rendered on Saturday is billed at time and one quarter rate (1.25x).
  Services rendered on Sunday is billed at time and a half rate (1.5x).
  Overtime billing (1.5x) will be charged for services calls extending beyond 8 hours. 
  

• We do not charge a "rush" fee because we consider every service call urgent in this business.

• All materials and equipment purchased for the client is marked up at a standard rate of 20%. This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project.

• Client will incur a 20% restocking fee for materials refused or returned. 
  

• Clients will only receive a written estimate for services if one is requested. Clients must make payment for equipment in full to initiate any project. Labor charges are billed at the completion of the project unless otherwise stipulated.

Purchase 30 minute support credits

Qty